Organizational Emotional Intelligence as a Predictor of Organizational Performance within the Real Estate Industry
In today’s dynamic business world, organizations must adapt, overcome, and improvise to meet quickly and efficiently the pressures and demands of a modern environment. As James Duderstadt summarized, “We face a future in which permanence and stability become less important than flexibility and creativity, in which one of the few certainties will be the presence of continual change.” Organizations must rely on the knowledge, skills, and experience of a wide range of people to solve multifaceted problems, make good decisions, and deliver effective solutions to achieve successfully their strategic vision. The current environment is one of shrinking revenues and increased costs and expenditures, a heightened need exists for value added efforts focused on increasing organizational performance and subsequently increasing business profitsThis quantitative research study’s focus was to determine if organizational emotional intelligence (OEI) was a valid predictor of organizational performance (OP) in the real estate industry. It built upon the organizational emotional intelligence research but with an organizational performance perspective. An organization’s holistic capabilities as opposed to the individual’s positional knowledge, skills, and abilities are the true strength of how a high performance company maintains their edge over their competitors. Bradberry and Greaves’ Emotional Intelligence Appraisal (EIA), the researcher-designed Subjective Organizational Performance Assessment (SOPA) and SOPA-X, with Dubois and Rothwell’s Developing the High Performance Workplace (DHPW) were utilized to assess Northern Virginia Real Estate organizations. The statistical analysis of the data (n = 210) explored the correlation between OEI and OP; between the OP assessment tools; and between OEI and years in the real estate industry, gender, age, and level of education. At the end of the statistical process, the researcher concluded OEI was a valid predictor to OP at a 0.05 significance level.